Prior. Accepting the Conditions
This document set the terms and conditions of use for the services offered and commercialized by Long Golf Breaks
No contract exists between Long Golf Breaks and the client/user, thereby Long Golf Breaks has no responsibilities until Long Golf Breaks has confirmed a reservation to the client/user. However, the client/user must use the website, its services and content in a good manner, making sure to not introduce or spread any virus or malware that can damage Long Golf Breaks website, program, software or network, nor damage any website or network of Long Golf Breaks suppliers or clients/user.
When making a reservation with Long Golf Breaks, the client/user agree to that they have read and understood the terms and conditions in this document, and agree that they accept the conditions without any exceptions. Long Golf Breaks reserves the right to be able to change and modify the condition without any prior notice to the clients/users. The current conditions of use do not exclude the possibility that certain services given, due to its individual characteristics are subject to its specific individual conditions of use.
The clients/users that reserve services through Long Golf Break or by e-mail confirms that they are over 18 years of age. If the client/user is under 18, then an authorization from parents or tutor is required to be able to use a service.
If you have any doubts then please contact Long Golf Breaks customer service by e-mail firstname.lastname@example.org
1. Company details and legal information Long Golf Breaks S.L.U.
Long Golf Breaks, S.L.U. (from now on, Long Golf Breaks) is a company with limited liability registered in Spain, with Tax Identification Number (CIF) B11921293, and registered address in Arcos de la Frontera (Cádiz), Carretera de Algar km3, Urbanización Fairway Gardens B4, Postcode 11630.
The company is registered in Registro Mercantil de Cádiz al tome 2130, page 9, inscription 1, page CA-46831 and has Travel Agency licence with Junta de Andalucía and is registered with number 116455-2.
2. Services provided by Long Golf Breaks
Long Golf Breaks is dedicated to commercialization of holidays, packages & tourism services directly to clients/users, some services are organized and given directly by Long Golf Breaks, some are organized and given by other agencies, the service providers whom correspond to the service.
3. Long Golf Breaks Liability
When the holidays, packages and services are organized and given by Long Golf Breaks, then Long Golf Breaks have the responsibility direct to the client/users. When a service is organized and given by another agency, or any other supplier of tourism services then Long Golf Breaks legal liability is limited as an agent. Therefore, Long Golf Breaks has no responsibility for the mentioned services, the terms and conditions applied for the mentioned services are given by the third party. Long Golf Breaks takes no responsibility for the veracity of the content or the irregularities that could exist in this information.
Within the website there can exist links to other websites which Long Golf Breaks has no control of and takes no responsibility for the content. In the same way, Long Golf Breaks has no responsibility of the technical availability of the websites which the clients/users link to through our website.
The client/user takes full responsibility of the damage and consequences that can be caused by linking to the mentioned content. As well, Long Golf Breaks is not responsible for the damage, consequences or offence caused by any client/user that affects the rights of another client/user, or third party, including copyright, Brand, patent, confidential information and any other intellectual and industrial proprietary rights.
4. Travel Guarantee (Deposit)
Long Golf Breaks has a Travel Agency licence (Retail Travel Agency) with Junta de Andalucía, registered with number (CIAN) 116455-2.
With a Retail Travel Agency licence with Junta de Andalucía, Long Golf Breaks has a guaranty deposited of 60.000€ which is deposited in Cajas de Depósitos Delegación Provincial de Cádiz, Consejería de Hacienda y Administración Publica, Junta de Andalucía. The guaranty responds to a possible declaration of responsibility from the activity, as a consequence from not complying or poorly fulfilling the obligation towards the clients/users, for example in the case the company reach a situation of insolvency or bankruptcy.
5. Reservation Conditions
All reservations are subject to availability
5.1 Reservation Age
To be able to make a reservation you must be 18 years of age or more
5.2 Reservation Inquiries
All reservations or reservation inquiries must be made in writing through Long Golf Breaks website or via e-mail email@example.com
5.3 Reservation Secured
A reservation is not secure until the deposit has been paid. When the deposit has been paid then Long Golf Breaks sends a payment confirmation by e-mail detailing the paid amount and the balance that needs to be paid a minimum of 45 days prior to arrival. The statement contains a link that leads to a webpage where the balance can be paid with a credit card. Our bank details are included on the statement if you prefer to pay by bank transfer.
5.4 Confirmed Reservations
The total full reservation amount must be paid 45 days prior to the arrival date. If the full reservation amount is not paid 45 days prior to the date of the reservation then Long Golf Breaks will cancel the reservation and keep the deposited amount. When the full reservation amount is paid we will send you an e-mail with the invoice and a voucher. You need to print two copies of the voucher and present them to the accommodation & golf course.
5.5 Reservation Changes
If you would like to make any change to your reservation then this needs to be made by e-mail to Long Golf Breaks. Please be aware that we always try to satisfy our clients and make the changes if possible, sometimes unfortunately this is not possible and sometimes the change generates an additional cost for the client. Reservation changes are subject to availability.
5.6 Group Reservations
During group reservations the group has one representative/contact who deals with all reservation details with us, the representative for the group is acting on behalf of all group members, the representative is responsible for all payments and to inform the group members regarding our Terms & Conditions in this document. Long Golf Breaks do not assume any responsibility towards the group members for any failure from the group leader in following the terms and conditions detailed in this document.
5.7 Tee-Times Reservation
Please take note of the tee-time policy detailed for each destination.
6. Payment Policy
6.1 Payment Methods
Long Golf Breaks accept payments by Bank Transfer or Debit/Credit Card. You, as a customer have the responsibility to pay all fees for the bank transfer. We accept credit card payments by Mastercard, Visa & JCB, if you decide to pay by credit card we will add a 1% surcharge. Payments by credit card must be made through our website, we only take credit card details over the phone for payment if the website would be malfunctioning.
For any reservation made with Long Golf Breaks a deposit of 10% of the reservation amount is required at the time of the reservation, the balance must be paid a minimum of 45 days prior to the date of the reservation. If the balance is not paid 45 days prior to the date of the reservation Long Golf Breaks reserves the right to cancel the reservation without any refund of the deposit paid. Long Golf Breaks reserves the right to request a larger deposit or full payment for certain reservations.
All payments must be made in Euros (€)
All packages and services offered by Long Golf Breaks include the corresponding V.A.T. in Spain for the service offered. Reservations that contain more than one service are subject to the special regime for Travel Agencies in Spain.
Long Golf Breaks assume no responsibilities for services, complements, accessories, etc that you use or contract that are not included in our packages. These services must be paid direct to the third party.
7. Cancellation Policy
7.1 If the full reservation amount has not been paid before 45 days prior to the arrival date of the reservation then the reservation will be automatically cancelled and Long Golf Breaks will keep the deposited amount.
7.2 Cancellations made from the date that the reservation has been secured and more than 45 days prior to arrival date will have a charge of 10% of the total reservation amount (the deposit)
7.3 Cancellations made less than 45 days and more than 15 days prior to the arrival date will have a charge of 50% of the total reservation amount
7.4 Cancellations made within 15 days of the arrival date and no shows will have a charge of 100% of the total reservation amount
7.5 Cancellations / Amendments by Long Golf Breaks
Occasionally we have to make changes, corrections and sometimes cancel bookings that already have been confirmed. Although, we at all times try not to do this we must reserve the right to be able to do so.
In these occasions we give you as a client the following options:
Please note that we have no liability when there are changes or cancellations to your holiday due to a Force Majeure, further details can be found in section 13
8. Publicity Material
Long Golf Breaks may change any details, packages or prices on the website without prior notice.
We always try to publish accurate prices in all our promotional material including website, flyers, offers but unfortunately sometimes errors or inaccuracies might happen, therefore we confirm the final price when we send a confirmation of a secured reservation.
In special occasions when an error with the price has been made and there is a large variation in the final price for the services contracted, Long Golf Breaks reserved the right to be able to offer to the client the options detailed in section 6.5.
Long Golf Breaks do not offer cancellation or travel insurance, we neither give recommendations of insurances you should have for your break.
9.1 Travel Insurance
Check your insurance before travelling. Do any of your current insurances fully cover your break if not you should consider a travel insurance.
9.2 Health Insurance
Check what is included in your health insurance and possible travel insurance. If you are a member of the European Union then it can be useful to bring your European Health Insurance Card for your break.
10. Special Requests & Medical Issues
If you have any special requests due to medical problems, disability or other, then you must inform us in advance and specify what special requests you have. Although we endeavour to meet all requirements we regret we cannot guarantee to do so.
11. Data Protection
12. Weather Conditions
Bad weather is unfortunately unavoidable.
In some occasions this means:
Each Hotel & Golf Course have their own policy for bad weather. If you would like to amend the dates of your holidays due to bad weather we might be able to help you with this, although it might cause an extra charge. For further information please do not hesitate to contact us. Long Golf Breaks has no liability when bad weather occurs during your break.
In case you want to make a complaint or claim for any of the services contracted with Long Golf Breaks, then you must make this within 20 days after the services contracted has ended. If the complaint or claim is made outside the mentioned period then Long Golf Breaks assume no responsibility. When the complaint/claim is made within the period then the responsibility of Long Golf Breaks is limited to the commission of the reservation.
Long Golf Breaks acts as an agent for each hotel and golf course. If there are any issues during your holiday then please inform this as soon as possible to the third party and speak with the manager if necessary. Try to do this in written and keep a copy of the document. If you are not happy with the solution from the third party then please contact us within 20 days from when you have returned from your holiday. Any assistance provided in resolving a complaint in relation to any booking with third party (Accommodation & Golf Course) is provided on a goodwill basis and in our capacity as an agent.
The complaint must be made in written and sent via e-mail to – firstname.lastname@example.org
Have in mind that the services recommended in our website which you reserve directly with a third party are not included in our packages and services. Therefore, as previously detailed, Long Golf Breaks has no responsibility for these services and the terms and conditions given by the third party apply.
14. Force Majeure
Long Golf Breaks is not liable for the damage and consequences caused to the client/user, in the occasions of not being able to partly or fully comply with the services that are object in the current conditions of use, in the case of force majeure, Acts of God or other similar cases in which we have no liability.
15. Governing Law
This contract and your reservation with Long Golf Breaks (including all matters arising out of it) are governed by Spanish Law.
The original version of terms and conditions in Spanish has been translated to other languages. The translated versions are made for guidance out of courtesy and are not official. Therefore, it is not possible to extract or use legal interpretations out of translated versions. In the case of a dispute over the content or the interpretation of the terms and conditions, conflicts, contradicting content or irregularities between the Spanish original version and other translated versions, the terms detailed in the Spanish version apply to the extent to what he law permits.
You may find the Spanish original version on our website in the following link – Original Reservation Conditions in Spanish
Or request for us to send it by e-mail. If any of the terms and conditions becomes annuled or out of date, then the remaining conditions continues to be valid. If this is the situation then the non valid version should be followed as much as possible as permitted by the applied law, in the manner which is possible, a similar interpretation of the annuled conditions are accepted, in accordance with the content and object to these terms and conditions.